Call us: 011 686 4200

Treating Customers Fairly

Your Rights as a Policyholder:

  • Information available on request
  • Application – fair and transparent disclosure
  • Policy – regulated minimum content
  • FAQ on policy / product
  • Conversion from current insurer / mutual
  • Payment plans
  • access to the CICL compliance officer
  • support from the FSB contact
  • Ombudsman contact
  • Service desk

Treating Customer Fairly Outcomes:

  • Fair treatment is central to culture
  • Product meets needs of targeted clients
  • Clear information before, during & after product acquisition
  • Suitable advice tailored to client circumstances
  • Product and service perform to expectation
  • No unreasonable post sale barriers on exit, claims, complaints